Shipping & Delivery

Last updated: 5 September 2026

This policy explains how Attraction Symbols processes, dispatches and delivers orders placed through our online store.

Order processing and dispatch

Orders are normally prepared and dispatched within 2–7 days after payment is confirmed, unless a different timeframe is clearly stated on the product page. Each physical piece is prepared with care, and during unusually busy periods we will let you know if a longer processing time is expected.

The 2–7 day timeframe refers to preparation and dispatch, not the carrier's delivery time after the parcel has left us.

Shipping destinations

We currently ship to Slovenia, the rest of the European Union and selected other destinations. The countries currently available for delivery are shown at checkout. If your destination cannot be selected at checkout, we are not currently able to ship there.

Delivery times and shipping costs

Available shipping methods, estimated carrier delivery times and shipping costs are shown at checkout before you complete your order. Delivery estimates begin after the order has been dispatched and are not guaranteed delivery dates.

Customs, duties and taxes

For orders delivered within the European Union, customs duties do not normally apply to movement of goods within the EU. For orders delivered outside the EU, import duties, taxes, customs charges or handling fees may be imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Tracking

When tracking is available for your shipping method, the tracking details will be included in your shipping confirmation.

Incorrect or incomplete addresses

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the address. If a parcel is returned because of an incorrect or incomplete address or an unsuccessful delivery attempt, additional shipping costs may apply before it can be sent again.

Delays, loss or damage in transit

Carrier, customs or other circumstances outside our reasonable control can sometimes cause delays. If your parcel appears significantly delayed, lost or arrives damaged, contact us and we will help investigate the shipment and provide an appropriate solution in accordance with your rights.